Introduction

At DIY Home Supply, we strive to deliver your purchases in a timely and efficient manner. This Shipping Policy outlines the shipping methods, costs, and delivery times for orders placed through our website, diyhomesupply.com.

Free Delivery

We offer free standard shipping on all orders within the USA. There are no minimum purchase requirements to qualify for free shipping.

Shipping Areas

Currently, we only ship within the United States. We do not offer international shipping at this time.

Processing Time

Once your order is placed, it will be processed within 1-2 business days. Processing includes verifying your order details, packaging, and preparing for shipment. Orders are not processed on weekends or holidays.

Shipping Methods and Delivery Times

Standard Shipping:

• Delivery Time: 4-7 business days
• Cost: Free

We use reputable shipping carriers to ensure your order arrives safely and on time. Delivery times may vary depending on your location and external factors beyond our control, such as weather conditions or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order. If you do not receive a tracking number, please contact us at [email protected].

Shipping Issues

Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date for assistance. We will work with the carrier to resolve the issue and ensure you receive your order.

Incorrect Shipping Information:
Please ensure that all shipping information provided is accurate and complete. DIY Home Supply is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information. If you realize that you have provided incorrect shipping information, please contact us immediately at [email protected] or +44 (755) 585 6594.

P.O. Boxes and APO/FPO Addresses

We are unable to ship to P.O. Boxes, APO, or FPO addresses at this time. Please provide a physical street address for delivery.

Delivery Attempts

Our shipping carriers typically make three delivery attempts. If the package is undeliverable after three attempts, it will be returned to us. In such cases, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

Signature Requirements

For certain high-value orders, we may require a signature upon delivery to ensure that your package is received safely. If a signature is required, this information will be included in your shipping confirmation email.

Pre-Order and Backorder Items

For items available for pre-order or backorder, we will provide an estimated shipping date on the product page. Please note that these dates are subject to change, and we will notify you of any updates.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

• Email: [email protected]
• Phone: +44 (755) 585 6594
• Address: 28750 Roadside Dr, Agoura Hills, CA 91301, USA

Thank you for shopping at DIY Home Supply! We appreciate your business and are committed to providing you with the best possible service.