Introduction

At DIY Home Supply, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. This Return & Refund Policy explains the terms and conditions under which you can return products and obtain refunds.

30 Days Refund Policy

We offer a 30-day return policy for most items purchased from our website. If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a full refund. The item must be in its original condition and packaging, and you must provide proof of purchase.

Conditions for Return

To be eligible for a return, please ensure that:

• The item was purchased in the last 30 days.
• The item is in its original packaging.
• The item is in unused and resalable condition.
• You have the receipt or proof of purchase.

Return Process

Step 1: Contact Us
Before returning any item, please contact our customer service team at [email protected] or call us at +44 (755) 585 6594 to initiate the return process. Provide your order number, details about the product you wish to return, and the reason for the return.

Step 2: Return Authorization
Once your return request is approved, we will provide you with a return authorization and instructions on how to send the item back to us. Please do not send your purchase back without a return authorization.

Step 3: Pack and Ship the Item
Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Ship the item to the address provided in the return authorization. You are responsible for the cost of return shipping.

Step 4: Inspection and Refund
Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If the item is in its original condition, we will process your refund within 5-7 business days. The refund will be credited to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at [email protected]. We will provide instructions on how to return the defective item and ship you a replacement at no additional cost.

Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected] or call us at +44 (755) 585 6594.

Contact Us

For any questions or concerns about our Return & Refund Policy, please contact us:

• Email: [email protected]
• Phone: +44 (755) 585 6594
• Address: 28750 Roadside Dr, Agoura Hills, CA 91301, USA

Thank you for shopping at DIY Home Supply! We appreciate your business and are committed to providing you with the best customer service.