Introduction

At DIY Home Supply, we aim to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the payment methods we accept and provides important information regarding your transactions on our website, diyhomesupply.com.

Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

• Credit/Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover.
• PayPal: You can also pay using your PayPal account for a convenient and secure transaction.
• Other Payment Methods: We may offer additional payment options as indicated during checkout.

Payment Processing

• Secure Transactions: All payments are processed through secure payment gateways to ensure the safety and confidentiality of your financial information. We use encryption technology to protect your data during transmission.
• Order Authorization: Your payment method will be authorized and charged at the time of order placement. For credit and debit card payments, the authorization process may include a temporary hold on your account until the payment is fully processed.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. This email will include your order number, summary of the items purchased, and the total amount charged.

Billing Information

Please ensure that the billing information you provide is accurate and matches the information on file with your payment method. Any discrepancies may result in delays or issues with processing your payment.

Payment Issues

If you experience any issues with your payment or have questions about a transaction, please contact our customer service team at:

• Email: [email protected]
• Phone: +44 (755) 585 6594

Fraud Prevention

To protect against fraudulent transactions, we may perform additional verification steps. This could include contacting you for further information or temporarily placing a hold on your order until verification is complete. We appreciate your understanding and cooperation in this process.

Refunds and Adjustments

• Refunds: In the event of a return or cancellation, refunds will be processed to the original payment method used for the purchase. Please refer to our Return & Refund Policy for more details.
• Adjustments: If there are any adjustments to your order, such as changes to the total amount due to discounts or corrections, these will be reflected in your order confirmation and adjusted in your payment method accordingly.

Charges and Fees

DIY Home Supply does not charge any additional fees beyond the purchase price and applicable taxes. However, your financial institution or payment provider may impose their own fees or charges, which are beyond our control.

Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Payment Policy periodically for any updates or changes.

Contact Us

For any questions or concerns about our Payment Policy, please contact us:

• Email: [email protected]
• Phone: +44 (755) 585 6594
• Address: 28750 Roadside Dr, Agoura Hills, CA 91301, USA

Thank you for shopping at DIY Home Supply. We appreciate your business and are committed to providing you with a secure and satisfactory shopping experience.